Question1: Warranty period?
The warranty is at least 12 months.

Question2: After service?
We have special service team, we can help you solve problem by E-mail, Telephone, Chatting with webcam, send back maintenance or go to your place if necessary.

Question3: Payment methods?
We accept: T/T in advance, L/C, Western Union and Paypal.

Question4: Lead time?
Usually we will dispatch goods within 7 days after confirming your payment.

Question5: Transportation methods?
By sea, by air or by courier.

Question6: Training?
Yes, you can have a training in our facotry if you need.

Question7: OEM?
Yes, we do OEM, with your brand name and model No.

Question8: Brochures/Catalogue?
Yes, we can send them by E-mail, by airmail or by courier(you should bear freight).

Question9: Other medical laboratory equipment/items?
If you need these items which are not in our present list, please tell us, we will try to find them for you, we have good knowledge and relationship with factory in this field.